By paying a deposit or by placing an order you agree to these terms and conditions.
Stone properties: all stone products are natural products and are therefore subject to colour variation, natural veining and some light, medium or heavy pitting. The stone used for an order may differ in look and feel from any sample previously given to customer. It is common to find variation between and within slabs of stone from the same quarry. EARF Ltd will always use matching slabs for any adjacent pieces of work in order to ensure consistency as far as possible; however, an exact match cannot always be guaranteed due to variations between and within slabs that are used. It is however unlikely that these variations will be clearly visible to the naked eye. Because of these factors we encourage customers to visit our factory or suppliers to choose their own individuals slabs.
All thickness quoted for slabs are nominal and no liability is accepted for reasonable variations of whatsoever nature.
Granite/Quartz/Stone is by its nature a very dense and heavy material and can weigh in excess of 90 kilos per square metre. EARF Ltd therefore reserves the right to add or move joints where they deem necessary based on material strength and cut outs.
Stone Joints: The Joints connecting pieces of stone are sealed using two part polyester resin. The joints produced generally vary between 1-2mm thick, as acceptable to industry standard. This allows for a strong joint whilst still remaining unobtrusive.
EARF Ltd will mix the sealing products for the joints to provide, what they consider, the closest matched colour to your stone.
Templates, drawings or measurements provided by the customer are at the sole responsibility of the customer. Any measurements given by a customer for final machining of stone must be in writing and signed. EARF Ltd assume no liability for incorrect dimensions. Any alterations to the template after work has been undertaken may incur extra charge.
All cabinets must be in a fixed and permanent position for an accurate template to be made and remain in that position until the worktops are installed.
Customers are responsible for removal of old worktops and adequate support for some sinks unless otherwise agreed. If fitters need to carry out extra works on arrival an extra charge may be incurred, these will be discussed with customer prior to any work being undertaken.
The customer is to provide free uninterrupted floor and surface areas during the execution of work. EARF Ltd will undertake any business with the utmost care to customer properties but it is recommended that the customer remove all kitchen doors before fitting worktops to avoid any possible damage and allow a clear access route to point of installation.
Any changes made after templating are not the responsibility of the company and any extra cost incurred by these changes is the responsibility of the customer. In particular, changes to worktop/kitchen plans, dimensions, sinks, taps and hob cutouts amongst other things.
Templating/granite fabrication is not an exact science and slight tolerances in both overhangs and thickness may be observed. EARF Ltd will endeavour to the best of their ability to keep these tolerances to a minimum, an industry standard 2mm tolerance is allowed for each measurement.
A representative must be present during templating for worktops to agree all relevant details such as overhang, edge detail, height of splash backs, joints etc. and confirm acceptance of template specifications.
The polish to drainers, edges and profiles will always be of good quality. Due to the different machinery, grits and pressures used the finished polish cannot be guaranteed to be identical to the surface.
Quotations given are subject to change. The final price of the goods/services quoted is based upon the information provided by the customer, and is subject to any changes up to and including templating/measuring. EARF Ltd will inform and discuss with customers any changes to cost that may arise before proceeding with any work.
A deposit of 50% is required on completion of template or acceptance of order for any goods or services EARF Ltd provides. The remaining 50% is required on day of installation or receipt of order. EARF Ltd reserves the right to charge interest at the rate of 1.5% per month on unpaid balances (whether before or after any judgement) and revoke any discounts previously given.
Delivery/installation and completion dates mentioned are approximate only and not of any contractual effect and the company shall not be under any liability to the customer in respect of any failure to deliver or complete on any particular date or dates.
EARF Ltd shall be under no liability in respect of any defect arising from fair wear and tear, willful damage, negligence, misuse, abnormal working conditions, alteration or repair of the goods or coatings we supply and apply/install. The property of the goods shall not pass to the customer until EARF Ltd has received full payment.
Once EARF Ltd has applied a coating to a surface e.g. doors, furniture, kitchens that item that has new coating applied by EARF Ltd then becomes the property of EARF Ltd until full and final payment is made for satisfactory goods and services.
Any claim by the customer based upon defect, quality or failure to correspond to the description, must be notified in writing to EARF Ltd within 5 working days. Under these conditions EARF Ltd shall be entitled to repair or replace the goods in full or part free of charge, or at the discretion of EARF Ltd refund the price of goods in full or part. EARF Ltd shall have no further liability to the customer.
Cancellation charges will be incurred if works have already been undertaken before the cancellation takes place. Therefore monies already paid will be refunded less the charges reflecting the costs to the company for any work already undertaken. If the work undertaken is of greater value than monies already paid we will invoice the customer for the balance owed.